Privacy Policy

Last updated: 31/01/2026

This Privacy Policy explains how KERU ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with UK data protection laws, including the UK GDPR.

1. Information We Collect

We may collect the following personal information when you interact with our website:

Name, billing address, shipping address
Email address and phone number
Payment details (processed securely by third-party payment providers)
Order history and purchase details
Account information (if you create an account)
Communications you send to us
Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders
Communicate with you about your orders or enquiries
Provide customer support
Improve our website and services
Send marketing communications (where you have opted in)
Detect and prevent fraud or misuse of our website

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Performance of a contract (processing your order)
Legal obligations (tax, accounting, fraud prevention)
Legitimate interests (improving our services and website)
Consent (for marketing communications, where required)

4. Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

Payment processors (e.g. card providers, PayPal)
Shipping and delivery partners
Website and ecommerce service providers (such as Wix)
Marketing and advertising platforms, including TikTok, Meta (Facebook and Instagram), and other digital advertising partners
Analytics and performance measurement providers

These third parties may use cookies, pixels, or similar technologies to help deliver relevant advertising and measure campaign performance. All third parties are required to protect your data and use it only for the purposes specified.

5. International Transfers

As we ship worldwide, your personal data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies & Advertising Technologies

Our website uses cookies, pixels, and similar technologies to improve your browsing experience, analyse site traffic, and support our marketing and advertising activities.

This may include the use of tracking technologies from platforms such as TikTok and Meta (Facebook and Instagram) to deliver relevant advertisements and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings or via our cookie consent banner where applicable.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data. Payment information is handled securely by our payment providers and is not stored on our servers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the details provided on our Contact Us page.